Payments are not switched on yet. These terms have not been reviewed by a solicitor.

Terms of sale and use

Hide and Seek 3D is a small hobby game that is free to play. This page explains the rules for playing it and for buying things in it, if and when purchases are switched on. It may change before anything is sold; if it does, the date at the bottom changes too.

Who you are buying from

• The game is run by an individual in the United Kingdom, not a company, trading as Hide and Seek 3D.
• To get in touch, use the Contact button in the game. Every message is read, and you will get a reply to the email address you give.
• Not registered for VAT.

Playing is free

• You never have to buy anything to play. Everything that affects who wins a round is the same for everybody.
• Everything sold is either cosmetic (how you look), a feature for rooms you host, or a way to support the game. Nothing sold makes you faster, lets you see more, or gives you any other advantage in a round.
• Everything except the Founder and Supporter packs can also be had with diamonds earned by playing.

What is sold

You need to be signed in to an account to buy anything, so that what you buy is saved to it. Guests cannot buy.

• Diamonds are the game's virtual currency. They are spent in the game on cosmetics (such as footstep effects, nameplates, victory animations, profile backgrounds and map looks), bundles, loot boxes (the odds are shown on each box), the premium pass track, an event's premium track, and premium rooms.
• The premium pass unlocks a second row of rewards on that month's pass. You still have to play to reach each reward.
• Premium rooms let rooms you host hold up to 16 players and up to 8 spectators, rotate through a list of maps, and show a star by your name.
• Supporter packs are mainly a way to support the game. You get the items listed, and nothing else.
• The price and what you get are shown before you pay. If this table and the game ever disagree, the price shown at checkout is the one you pay.

Prices, currencies and tax

• Prices are in pounds sterling (GBP), and you are charged in pounds. If your card is in another currency, your bank or card provider converts it and may add its own charges.
• The price shown is the full price you pay. The seller is not registered for VAT, so no VAT is added.
• Prices can change, but a change never affects something you have already bought.

How paying works

• Payment is taken by Stripe on Stripe's own checkout page. Your card details go to Stripe and never reach the game's server.
• A purchase is a single payment. Nothing sold here is a subscription, and nothing renews or charges you again by itself.
• What you bought is added to your account once Stripe confirms that the payment went through. This is normally within a few seconds. If it has not arrived after an hour, contact us with the email address of your account.
• You can see what you have bought in the game: open the Shop, and your purchases are listed under 💳 Support the game, in Your purchases.

Your right to cancel, and immediate supply

• Under UK consumer law, when you buy something online you normally have 14 days to change your mind and cancel for a full refund.
• Everything sold here is digital content that is supplied straight away. The law lets a seller supply digital content within those 14 days only if the buyer agrees to that and acknowledges that they will then lose the right to cancel.
• So before you pay, you are asked to agree that the content is supplied immediately, and to acknowledge that once it has been supplied you no longer have the 14-day right to change your mind.
• If you were not asked for that agreement, or the content has not yet been supplied, you still have the 14-day right to cancel. To cancel, contact us using the details above.
• This section is only about changing your mind. It does not affect your rights if something is faulty (see below), and it does not stop you asking for a refund.

Refunds

• To ask for a refund, use the Contact button in the game. Say which account bought it, what was bought and roughly when, and why you would like a refund.
• We aim to reply within 14 days. Refunds go back to the card or payment method that was used.
• If a child bought something without a parent or guardian's permission, please get in touch. We will look at every request fairly.
• When a purchase is refunded, or the payment is reversed by the bank (a chargeback), what was bought is taken back in the game: the items and time-limited features are removed, and the diamonds are taken off the balance. If some of those diamonds have already been spent, the balance goes down to zero, not below.
• If something is faulty. Digital content must be as described, of satisfactory quality and fit for its purpose. If what you bought does not arrive, does not work or is not as described, tell us and we will put it right or replace it. If that is not possible, or does not fix it within a reasonable time, you can ask for some or all of your money back. Nothing in these terms takes away those rights or any other rights the law gives you.

Diamonds, coins and items have no cash value

• Diamonds, coins and items exist only inside the game. They are not money and have no cash value.
• They cannot be exchanged for money, cashed out, sold, or moved to another account. (Where the game lets you send a gift to a friend, that is the only kind of transfer.)
• Buying them gives you permission to use them in the game on your account for as long as the game runs. It does not make them your property outside the game.
• Loot boxes can only be opened with diamonds, give cosmetic skins only, and show their odds before you open them.

Things that run out

• Premium rooms run for 30 days from when you buy them. They do not renew by themselves and you are not charged again. Buying again before the time is up adds 30 days to what is left.
• The premium pass is for the calendar month in which you buy it. It ends when that month ends, however late in the month it was bought. Rewards you reached and collected are yours to keep; rewards you did not reach are lost.
• An event's premium track ends when the event ends. Rewards you reached are yours to keep; rewards you did not reach are lost.
• The date something ends is shown before you buy it.

Under 18

• If you are under 18, you must have the permission of a parent or guardian before you buy anything, and they should be the one who pays.
• Parents and guardians: playing is free and nothing has to be bought. If your child has bought something without your permission, contact us.

Playing fairly, and bans

• Do not cheat, abuse or harass other players, or try to break the game or its payment system.
• Players who break these rules can be removed from a room or banned from the game for a time or permanently. Bans are explained on the privacy page.
• While an account is banned, the things bought on it cannot be used. A short ban does not delete them, and time-limited things keep running during a ban.
• If an account is banned permanently for breaking these rules, what was bought on it is lost, and no refund is given as a matter of course. If you think that is unfair in your case, contact us: each case is looked at on its own. Your rights under the law are not affected.
• If you think you were banned by mistake, contact us.

Deleting your account

You can delete your account at any time. Your diamonds, coins and items are deleted with it and cannot be brought back, and no refund is given for them just because the account was deleted.

If the game changes or closes

• This is a hobby game run by one person. It may be changed, be unavailable for a while, or close.
• If the game is going to close for good while purchases are switched on, we will give at least 30 days' notice in the game, and stop selling things at that point.
• If you bought diamonds in the 30 days before that notice and have not spent them, you can ask for a refund for the unspent ones. Everything else can be used until the game closes.

Changes to these terms

• These terms may be updated. The date at the bottom of the page shows when they last changed, and important changes will be announced in the game.
• The terms that apply to a purchase are the ones on this page on the day you made it.

Which law applies

These terms are governed by the law of England and Wales. If you are a consumer living in another part of the UK or in another country, you keep any protections that the law where you live gives you, and you can bring a claim in your local courts.

Questions and complaints

Use the Contact button in the game. What the game keeps about you, including purchase records, is explained on the privacy page.

Last updated: 14 November 2026.

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